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Sick of your strata manager not returning calls and emails?
Poor service Isn’t just frustrating, it’s putting the value of your property at risk.
The little issues that your Strata Manager hasn’t dealt with, like that light that isn’t working, the scratched paintwork or the over-grown garden, aren’t just obvious to you, it gets noticed by others. Like prospective buyers and tenants. They’re left wondering what else might be wrong with the property. Buyers are demanding big discounts from sellers for even small issues, like unkept common property. This doesn’t just hurt the seller, it resets the value of all properties in the block.
Strata Managers that are failing to resolve these small issues aren’t just causing you frustration and annoyance, they are costing you real money. Can you afford to put up with bad customer service?
If you’re stuck in a contract, and receiving poor service, we can help.
Stuck in a lock-in contract with a poor performing strata manager?
With Us, There Is No Lock-In Contract. Lock-In Contracts Make Strata Managers Unresponsive.
Many strata agencies hide behind long term contracts – they’re unresponsive until the contract is about to end, then they work hard for a few weeks so you renew their services. This leaves you stuck with a Strata Manager who doesn’t get back to you for another 3 years.
You’ll never have this problem with us, because we don’t believe in lock-in contracts. This keeps us on our toes and we won’t take your business for granted. You’ll have peace of mind knowing if you are ever dissatisfied with our services, you can simply leave. No questions asked.
Your strata manager could be costing you thousands.
Your strata manager could be costing you thousands.
If You Don’t Get a Reply Within 4 Hours, Our Service Is Free. Making it easy for you to live in strata.
A Strata Manager should always be there for you – there is nothing more frustrating than being made to wait days, or even weeks, for a reply email or a call back. We commit to you that we will respond to all enquiries within 4 business hours, so you’re never left in the dark. We stand behind this commitment with a guarantee that if we don’t respond to you, we’ll waive our management fees that month. We are the only strata manager that stands behind our customer service promise.
Plus, we’re available 8am-7pm weekdays and 10am-12pm Saturday, so we’re available more often if you need to contact us. We understand that problems that need our attention don’t conveniently happen between the hours of 9–5. We make it easy for you by being there when you need us.
If You Don’t Get a Reply Within 4 Hours, Our Service Is Free. Making it easy for you to live in strata.
A Strata Manager should always be there for you – there is nothing more frustrating than being made to wait days, or even weeks, for a reply email or a call back. We commit to you that we will respond to all enquiries within 4 business hours, so you’re never left in the dark. We stand behind this commitment with a guarantee that if we don’t respond to you, we’ll waive our management fees that month. We are the only strata manager that stands behind our customer service promise.
Plus, we’re available 8am-7pm weekdays and 10am-12pm Saturday, so we’re available more often if you need to contact us. We understand that problems that need our attention don’t conveniently happen between the hours of 9–5. We make it easy for you by being there when you need us.
5 Easy Steps to Change Strata Managers
1.
2.
Receive your proposal.
Within 2 business days of chatting, you’ll receive a comprehensive proposal.
3.
Review your current contract.
We’ll work with you to understand any obligations you may have with your existing agent, and how we can help financially if you are locked into an agreement.
4.
We give you the tools you need.
There are a few steps required to formally appoint a new agent, and more importantly, to get your fellow owners onboard. We work with you through this entire process, giving you the tools you need.
5.
Let us do the rest.
We’ll project manage the handover process with your current agent, leaving you with the peace of mind that it is all in hand.
