If we don’t call you back, you don’t pay our fees! That’s our exclusive Service Guarantee.
We asked you what you need from a strata manager and most everyone we spoke to said the same thing – someone who returns my calls.
Strata Managers will tell you they are different to their competitors. That they take service seriously. But how can you know? Well More Than Strata have created a simple service guarantee.
If we don’t call you back within 4 business hours, you don’t pay us for the next month’s management fee.
We’ve created both procedures, strategies and polices in relation to:
Arrears management,
collecting interest and owner
financial support
Budget review
and recalibration
Cash flow management
and creditor triage
Streamlining of services
to obtain noticeable
reductions in cost
Cost management
It’s a service promise that goes beyond words. It demonstrates to you that our word is our bond. That we value your time, and we are truly committed to providing outstanding service.
And we don’t stop there. We are also offering no lock-in contracts. No more being stuck in a three-year agreement with an agent who does not perform.
At More Than Strata we choose yes! We choose yes to providing outstanding service, guaranteed.