01MORE Responsive
Under 2hours
median first reply
median first reply
You should not need to send the same email twice. Every request enters one service system, receives an owner and stays tracked through to an outcome.
Specialist Strata Management · NSW
When we say we’re responsive, we can prove it from the first reply to resolution.
Median first reply: Under 2 hours. Median resolution: 2.6 hours. That performance covers 17,973 requests resolved in the last six months!
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Under 2 hrmedian first reply
2.6 hrmedian resolution time
17,973requests resolved in six months
4 business hrcallback guarantee · terms apply
What makes more than strata unique
Responsiveness is the promise. These are the systems behind it.
A fast reply is only useful when the issue has an owner, the right expertise and a visible path to resolution.
02MORE Progress
Things actually get done.
A named manager coordinates your building, backed by finance, building, fire and insurance specialists. Your problem goes to the person who knows how to move it forward.
03MORE Transparent
See what is open, moving and resolved.
Your committee gets a regular Community Dashboard report, so updates do not depend on inbox searches, memory or another follow-up.
04MORE Confidence
Advice made for your building.
No supplier or insurer commissions. When MTS recommends a supplier, it is because they are right for the work—not because a commission is attached.
05MORE Freedom
Keep control of the relationship.
We can review your current agreement. Ask about our optional no-lock-in contract. Your proposal sets out scope, inclusions and commercial terms clearly, so the committee knows what it pays and what it gets.
Responsive service is not a personality trait. It is a measured operating standard.
Request Proposal →The service problem
Your committee should not have to manage the manager.
A quick acknowledgement is not enough. Responsive service means an owner, a next step and a clear outcome—not another holding email.
- ✓Stop forwarding the same email to restart the conversation.
- ✓Know who owns the issue and what they are doing next.
- ✓Give the committee a reliable update without chasing for one.
Responsive by design
What happens after you call or email MTS.
MTS records the request, routes it to the right person and keeps the history visible until the work is complete.
1
CapturedRaised
Email, phone and online requests enter one service system. The history starts immediately.
2
OwnedAssigned
The right lead receives the task. The request no longer depends on one person’s inbox.
3
VisibleUpdated
Ownership, progress and next steps stay attached to the request while the work moves.
4
AccountableResolved
The outcome is recorded. Your committee keeps a clear history of what happened.
One accountable lead. The right specialist behind them.Request Proposal →
The people behind the response standard
A named lead, backed by people who know the work.
Under-two-hour replies only matter when the issue progresses. MTS combines committee coordination with specialist support across repairs, insurance, defects, fire and major projects.
Your building is not carried by one generalist.The lead manager coordinates the relationship. Specialist leads move technical work forward.
Bill MaidenFounder & Managing Director
Kathryn BagustRepairs, Maintenance & Insurance
Mary DeguaraLead Strata Manager
Professional standards matter when your building needs advice.
More than a fast reply
Know who owns the issue and what happens next.
MTS keeps each request in one service system, with ownership, progress and the outcome recorded. Your committee gets clearer updates without rebuilding the history from email threads.
01
A named ownerEvery request has someone responsible for moving it forward.
02
A clear next stepThe committee knows what is happening next and who is handling it.
03
A recorded outcomeCompleted work stays available for meetings, decisions and future reference.
4 hrbusiness-hour
callback guarantee
callback guarantee
Our promisesRequest Proposal →
A response standard your committee can put in the agreement.
Many strata firms promise good communication. MTS backs the promise with afour-business-hour callback guarantee, kept separate from our measured under-two-hour median first reply. Terms apply.
Optional no-lock-in contractAsk how your committee can keep control of the relationship.
No supplier or insurer commissionsRecommendations are made for your building, not a commission.
Measured, not claimed
17,973requests resolved in the last six months
Under 2 hrmedian first reply
2.6 hrmedian resolution
Sub-contracted by NSW Fair Trading to help stabilise a failed strata portfolio.
What responsive service feels like.
From committee members and lot owners across Sydney.
★★★★★
“The team is very quick to assist if an issue arises. We had an emergency on a weekend, and a trade was on-site within 24 hours.”
★★★★★
“A well-run organisation—transparent and professional. The team takes time to explain issues clearly to owners and the committee.”
Managing 120+ buildings and 2,500+ lots.
Our communities
Different communities. The same responsive standard.
MTS experience spans apartment buildings, mixed-use schemes, community associations and townhouses across Sydney. Each has different priorities; each deserves the same accountable response.
St Peters
Apartments · Retail · BMC
Huntleys Cove
Community association · Townhouses
Breakfast Point
Apartments
Lane Cove North
Apartments
Bondi
Apartments
Miranda
Apartments
Change to a better service
Ready to make the switch?
Request a tailored proposal with a measured response standard, clear scope and a committee-ready next step for your building.